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Patient navigators

Introduction

Patient navigation is “the process of helping patients to effectively and efficiently use the health care system when faced with one or more of these challenges: (1) choosing, understanding, and using health coverage or applying for assistance when uninsured; (2) choosing, using, and understanding different types of health providers and services; (3) making treatment decisions; and (4) managing care received by multiple providers.”[1]

Patient navigation may improve HbA1c control in patients with uncontrolled diabetes mellitus. According to a retrospective cohort study with pre and post intervention periods, patient navigation through clinical and personal problems decreased HbA1c in patients with an A1c >8.5% by an average of 1.1% (p<0.001) and reduced no show rates by 9.8% (p<0.001) in the intervention group [2].

References

  1. ↑ Anonymous (2026), Patient navigators (English). Medical Subject Headings. U.S. National Library of Medicine.
  2. ↑ HornΓ½ M, Glover W, Gupte G, Saraswat A, Vimalananda V, Rosenzweig J (2017). “Patient navigation to improve diabetes outpatient care at a safety-net hospital: a retrospective cohort study”. BMC Health Serv Res. 17 (1): 759. doi:10.1186/s12913-017-2700-7. PMCΒ 5699176. PMIDΒ 29162073.